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Severn Fields Health VillageSundorne RoadShrewsbury, SY1 4RQTel: 01743 281950
On Monday 3rd of August, due to an essential systems upgrade, the practice will not have access to electronic patient records for a short time between 12 pm and 1pm.
We can still take telephone calls during this time if you need to contact us in the event of an emergency. However for routine issues, please be aware that staff will be working without access to your electronic records, the appointments and medication system, so they may well need to record your query and get back to you later in the day.
Please help us to minimise the disruption by calling us before 12pm or after 2pm, if at all possible.
This applies to Monday 3rd August ONLY.
Extended Access We would like all patients in our community to be able to see a local GP or Nurse when they need to. We have set up a network of GP Practices across the region offering extended opening hours for pre-bookable and same day routine extended access appointments. The GP extended opening hours service operates between 6.30pm-8.00pm on weekdays and 9.00am- 1.00pm on weekends and allows patients to be seen within a network of GP Practices at a convenient time and location, depending on availability. Call now to book a routine appointment 0333 222 6649.
Please visit our Appointments page to see the changes we have made to booking of appointments.
Repeat prescriptions are taken by written request only and can be ordered in the following ways:
In Surgery - tick the boxes for medication required on the right hand side of your last prescription, or complete the prescription request form, and place in prescription box at reception.
By Post - please allow extra time for the request to reach the surgery and enclose an SAE if you want the prescription posted to you.
Online - via EMIS Access (follow our online service link above).
By Email - to firstname.lastname@example.org - please allow two working days to process.
By Fax - on 01743 272441 - allow two working days to process.
By Phone via the Prescription Ordering Service - The prescription ordering service or POD is a new NHS service launched by the Shropshire Clinical Commissioning Group. This new service allows patients to call and order your prescription directly. To do this simply call on 0333 358 3509 between 9am - 5pm Monday to Friday for assistance. This call will be charged at local call rate.
Chemist - you can take your request to a chemist who has agreed to collect prescriptions from us.The chemist will bring your request to us and collect the prescription - again you will need to allow extra time for this.
If you would like a chemist to collect your prescription from the surgery write the name of the chemist on your request and RING the chemist to ask them to collect - allow extra time for this.
Please see attached letter from the Shropshire CCG regarding changes to Gluten Free prescribing in Shropshire. Gluten Free Prescribing - Shropshire CCG
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Requests received after 17:00 will not be printed until the next working day morning, and will be ready for collection two working days after that.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
A new way to get your medicines and appliances
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
Is this service right for you?
Yes, if you have a stable condition and you:
It may not be if you:
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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