Practice Statement: Appointments during the Pandemic
We have been made aware that many of our patients are under the impression that we are not currently seeing patients face to face. This is not true!
Obviously due to the Pandemic, we have to make operational changes to keep everyone safe. However, at no point throughout the pandemic have we been telephone only.
We have just become ‘telephone first’.
How is this different?
We don’t need to see every patient face to face. Sometimes a telephone call is enough, but patients and staff often prefer to see each other face to face. Normally that’s fine, but in a pandemic, every unnecessary trip to the practice is a risk we can’t afford to take.
So, while Covid19 is still circulating in the UK, if you need medical help or advice, we will book you a telephone call. A trained clinician will phone you back. If they can help you over the phone and prevent you coming in, they will! Great!But if you do need to see a GP, an ANP, a nurse or a HCA, they will arrange an appointment for you. They will tell you when to arrive, what to do and give you instructions about covid precautions, to keep us all safe.
We are still offering routine checks for long term conditions. With conditions like these, it is really important that you don’t attend the practice unless it is really necessary as patients with some long term conditions are more at risk from Covid.
Asthma and COPD
These are telephone first – you will have a routine phone call from a nurse, and based on the telephone call, you may be offered an appointment for more checks if you need one.
Diabetes, Heart Disease, Hypertension
We will invite you for bloods and other checks with one of the team. When the results are back from the lab, they will be checked by the GP team. If they are good, we don’t need to get in touch with you again until next year. If we need you to make changes to your medication, or have further tests, one of the team will contact you.
Regular medication monitoring
We will ask you to book a blood test with the phlebotomy service. When the results are back from the lab, they will be checked by the GP team. If they are good, we don’t need to get in touch with you again until next year. If we need you to make changes to your medication, or have further tests, one of the team will contact you.
Immunisations, injections and nursing care
We are working on opening these to direct booking, but this will involve changing systems and offering staff training. Please be patient while we make these changes.
What can I do to help?
In the coming weeks we will be working on opening up better access for patients and making things more efficient. But we have to be cautious, so we are making changes slowly and monitoring how the change impacts our social distancing and infection control.
Please be patient with the team, and take their advice.
Don’t push for a face to face appointment straight away, every patient will have a telephone consultation first – no exceptions.
If you do need to speak to us, you will be making a telephone appointment, so make sure we have the right contact information.
Don’t come to the Practice unless you have been told to by a member of staff
Use POD, NHS App, Patient Access App or email to request medication
Try some of our other options for booking, such as econsults via our website
Some of our routine GP telephone calls are available online through the NHS App or Patient Access. If you book a call and the GP needs to see you face to face, they will arrange this for you during the telephone call.
Hospital waiting times for scans and appointments have increased. We are not in control of these waiting times. Please don’t shout at the staff if you are waiting for a hospital appointment, this is completely out of our hands.
We can’t arrange covid tests for patients – please don’t call us to request them, call 119
Thank you to all of our patients for your support so far.