Noticeboard

  • Age 16 or 17?  You can now have your covid vaccination.  You can do this by attending a walk in clinic, details below:

    https://stwics.org.uk/our-priorities/covid-19-vaccination-programme/walk-in-clinic-times

    Please do not try and book through the practice, we cannot book covid vaccination appointments for you.  The national online booking service will only allow you to book if you are within 3 months of your 18th birthday, so please attend a walk in clinic if you are 16 or 17. 

    Or if you are going to the Telford Balloon Fiesta this weekend, Bob the Bus will be there too, so you can #GrabAJab there if you prefer!

     

    Covid Restriction Update:  13/7/21
    Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

    From the 19th July nothing will change at the surgery - patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE.  We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.  

    In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by e consult and by video), not counting vaccinating 90% of the adult population twice in the last 6 months.

    The local community has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients as we can.

Patient Information: Same Day Appointment / Telephone call requests

Every day we have appointments available to see a GP or ANP for urgent care. After these appointments are filled we offer a telephone triage system to allocate urgent appointments. Sometimes we are able to help over the phone, but if not we arrange for you to be seen on an urgent basis.

Please help us to operate efficiently by following these guidelines:

  • If you feel your problem is urgent and you need to see or speak to a GP on the same day, please call us before 11.00 am.

If the clinical team is fully booked and we need to allocate you an urgent appointment, we need you to tell us before 11.00 am to give us time to assess your case and find you an appointment.

  • Please tell the receptionist why you feel your problem is urgent and they will be happy to help.

If you need to be seen urgently, receptionists need to tell the triage team so that they prioritise your call. Receptionists can also signpost you to the right source of help for non-urgent problems. They are not being nosy – it’s their job!

  • Regrettably, GPs cannot respond to non-urgent queries, e.g test results, on the same day. Please wait to discuss test results with a GP in a routine slot. If results are urgent, we will contact you.

Reception may advise you that a GP has classed your results or follow up appointment as routine. This means that it should not be discussed as a same day appointment or telephone call. Please help our team by booking routine appointments if you are advised to do so.

All of our staff are here to help. General Practices nationally are under significant pressure and we appreciate that sometimes it is difficult to get appointments. We ask patients to work within the above guide in order to ensure that all our patients receive care that is safe and appropriate.

 

 
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