Please ring our main telephone number on 01743 281950 to book an appointment. Alternatively you may wish to register for EMIS access online to be able to book appointments online. All consultations are by appointment only and times vary from day to day. Please say immediately if your call is an emergency.
Doctors will only see one patient per appointment, so please do not ask receptionists to fit extras in at the last minute.
We have a 'Touch Screen' in reception for patients to book in for their consultations on arrival at the surgery.
There are three types of appointment:
Same Day Appointments
These appointments are requested when a condition/problem is urgent and cannot wait until the next available appointment (see below). Examples of conditions requiring a 'Same Day' appointment would be a sudden onset or worsening of severe symptoms. All urgent cases are triaged by our GP's and Advanced Nurse Practioners and are seen on the day if needed.
Next Available Appointment With Any doctor
These appointments are to be used when a condition/problem cannot wait until the doctor of your choice is available. Examples of conditions requiring 'Next Available' appointments might be joint pain, indigestion, anxiety or sprain/strain/ache.
Next Available/General Appointment With The doctor Of Your Choice
These appointments should be requested when you wish to see a doctor for a problem which does not need attending to quickly, for the continuing review of an ongoing problem, or if you wish to see a specific doctor. As the doctor of your choice may not be available at short notice, it is important that you plan ahead. Our appointment books are made up two weeks in advance to help you. These appointments are available for you to book after 10.30am each day.
We appreciate that for some patients it is not always possible or convenient to see a doctor or nurse within our core working hours, therefore we offer appointments from 7:30am on a Tuesday morning and Saturday mornings (alternate weeks).
In addition to our extended hours appointments Severn Fields Medical Practice are participating in the Prime Minster's Challenge Fund Extended Hours project. This offers patients from across the county the opportunity to see a local GP or Nurse between 6-8pm Weekdays and 9am - 1pm on Saturdays. Please note during these sessions operate on a pre booked basis by calling 0333 222 6649. For further information please select our Extended Hours tab above.
Nurses based in our practice treat patients for a wide range of common conditions. In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
The doctors are happy to discuss straightforward matters over the phone. Please be prepared to give brief details to the receptionist and a doctor will ring you back during the course of the day. Try to avoid the busy times i.e 08:30 - 09:30 and 14:00 - 15:00. Calls may be recorded for monitoring and training purposes.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else, alternatively you may wish to register for our online services which enable patients to cancel their appointments even when the practice is closed.